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Principal Care Management powered by AI

Medsien’s PCM solution enables practices to rapidly implement specialized care without incremental administrative work.

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Meaningful care provided by dedicated, certified staff
Compliance and audit trails built in directly to your EHR
Profitable programs with hands-on support from start to finish

Significantly improve patients’ quality of life

As with all care management services, Medsien’s PCM solution enables practices to reach more people and provide additional, individualized support for their chronic conditions.

Integrate directly and seamlessly with your EHR

Medsien’s technology platform creates a deep, bidirectional sync with EHR systems to simplify implementation and ongoing care management.

Get up and running fast

Forget the red tape. Medsien can implement your PCM program in a matter of days, maximizing patient eligibility, streamlining enrollment and automating your administrative workflow.

Introduced in 2020, Principal Care Management (PCM) is much like Chronic Care Management (CCM)

...but was introduced to allow specialists to choose a chronic condition that is relevant to their field.

A patient would be eligible for Principal Care Management if they have only one chronic condition that is expected to last

between three months and a year

or

until the death of the patient.

It would be a condition that had led to a recent hospitalization and/or places the patient at significant risk of death, acute exacerbation/decompensation or functional decline.

Connect seamlessly with our comprehensive EHR ecosystem

With an ever-growing number of technology integrations, you can get up and running with Medsien in a matter of days.

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We have a very simple implementation process for our PCM solutions and can go live within a week

Our team will manage all the aspects (eligibility, announcements, enrollment, etc.) so this will not take any time from you or your staff.

1

Eligibility

Medsien intelligently identifies your patients' eligibility based on their chronic conditions and insurance coverage to maximize your practice coverage.

2

Enrollment

Medsien's Enrollment Specialists contact your patients on your behalf and walk them through the enrollment process effortlessly.

3

Engagement

Every one of your patients will be assigned to a dedicated Certified Medical Assistant to improve engagement and deliver personalized care to your patients.

“Our patients like the program, and we are very satisfied to partner with Medsien to add more value to our patients and revenue to our practice.”
Medsien client in Endocrinology

Schedule a demo

Contact us to see Medsien in action and learn how your organization can reimagine remote care management.

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Frequently asked questions

Everything you need to know about principal care management.

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What is principal care management?

Principal care management (PCM) is the remote treatment of patients with a single chronic condition that is expected to last at least three months and places them at significant risk of death of functional decline.

What are examples of principal care management?

Examples of a comprehensive principal care management plan include an expected outcome and prognosis with measurable treatment goals, cognitive and functional assessment, symptoms and medication management, and planned interventions.

What are the benefits of principal care management?

Principal care management benefits patients by increasing their quality of care outside their doctor’s office with improved outcomes for high-risk chronic conditions. PCM services also benefit practices by reducing costs and generating additional revenue streams for care coordination.

Who is eligible for principal care management?

To be eligible for principal care management, patients must be diagnosed with a single, high-risk chronic condition lasting at least three months. This condition must be of sufficient severity to place that patient at risk of hospitalization or have been the cause of a recent hospitalization. Moreover, management of this condition is usually complex due to comorbidities and requires frequent care revisions and/or medication adjustments.

What are the requirements for principal care management?

Once a patient’s verbal or written consent to principal care management has been documented and an initial face-to-face vist has been completed, a physician or qualified healthcare professional must provide at least 30 minutes of care coordination per calendar month.

What is the difference between PCM and CCM?

Similar to CCM, principal care management includes communication with a dedicated care partner throughout the month, However, unlike its CCM counterpart, PCM only requires patients to have one complex chronic condition. PCM also requires at least 30 minutes of care coordination throughout a calendar month.

Does Medicare cover principal care management services?

Yes, as long as a patient’s chronic condition is eligible for principal care management, Medicare does reimburse PCM services. The four CPT codes through a PCM program include the creation of a care plan (99424), additional care coordination by physicians (99425) and initial and ongoing time carried out by clinical staff (99426 and 99427). Refer to CMS.org for the latest CPT code updates.

What are the billing guidelines for PCM?

As with most care management programs, billing practitioners for PCM services must be physicians or other qualified healthcare professionals. It is possible for a patient to receive PCM services from multiple specialists for multiple different conditions simultaneously, but PCM services should not be billed at the same time as other care management services by the same practitioner for the same beneficiary.

Can PCM and CCM be billed together?

Under CCM, a comprehensive care plan must be developed to receive reimbursement, but for PCM, only a disease-specific care plan is required. However, PCM and remote patient monitoring (RPM) can be billed in the same month, so long as the time spent providing services under each is not counted twice.

What is the average reimbursement for principal care management?

As of 2023, national averages for reimbursement of principal care management services range from approximately $61 to $139 for each patient, depending on the billing code. This can equate to hundreds of thousands of dollars in additional annual revenue for the typical practice. With Medsien’s accurate, automated billing and coding, we achieve an average monthly reimbursement rate of 98%. Reach out to our team of PCM experts today to get started.

Blog and resources

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Chronic Care Management (CCM) Overview & Benefits

The Centers for Medicare and Medicaid Services (CMS) defines chronic conditions as those in which the patient is at significant risk of death, acute exacerbation/decompensation, or functional decline, and are expected to last until the death of the patient.

Transitional Care Management (TCM) Overview & Benefits

Transitional Care Management is a program designed to support and track Medicare patients in the 30 days following discharge from a hospital or treatment facility.

Annual Wellness Visit (AWV) Overview & Benefits

The Annual Wellness Visit (AWV) is a Medicare specific annual health status check where patients have vitals and health status indicators assessed, to provide an opportunity for earlier support and intervention for chronic conditions or concerns.